Job Description

Position Summary
The IT Support Specialist will be responsible for managing and maintaining our basic IT Infrastructure, ensuring seamless onboarding and offboarding processes, and providing support for both Windows and Mac systems. Proficiency in Microsoft Intune, JAMF, and Entra is essential for this role, as is the ability to troubleshoot and resolve issues related to various applications and Microsoft 365 services. This role would be part of 18*5 Global support team.
Key Responsibilities

• Onboarding and Offboarding:
• Manage user accounts, permissions, and access rights.
• Provision and configure software for Mac and Windows systems for new employees
• Ensure secure and efficient onboarding / offboarding processes.
• Utilize defined checklists to ensure accurate completion of tasks and address IT support requests

Device Management:

• Drive efficient laptop management using Jamf and Intune, from initial configuration to ongoing maintenance.
• Develop and implement comprehensive security protocols for device enrollment and software updates.
• Proactively manage endpoint security threats through CrowdStrike's detection and response capabilities.

Intune and JAMF Administration:

• Manage Windows devices using the full spectrum of Microsoft Intune, encompassing policy implementation and development.
• Proactively manage macOS devices with JAMF leveraging advanced policy and automation techniques.
• Develop and implement policies, profiles, and compliance settings using Jamf, Intune, Entra, and CrowdStrike to meet organizational needs.

Application Support:

• Resolve complex application issues through advanced troubleshooting, ensuring minimal disruption to business operations and to end user.
• Manage user access and permissions across applications, ensuring security and compliance while efficiently addressing IT support tickets.
• Provide expert remote support to users across the US and globally, ensuring consistent and timely resolution of technical issues.
• Maintain and troubleshoot small office networks, including internet connectivity and access control, ensuring seamless infrastructure operation.
• Maintain accurate IT asset inventory, comprehensive documentation, and standardized procedures, ensuring efficient troubleshooting and knowledge transfer.

IT Project

• Supporting ongoing IT Project and learning new technologies.

Qualifications and Skills

• Bachelor's degree in information technology, Computer Science, or a related field.
• 5+ years of experience in system administration.
• Demonstrated proficiency in Windows, Meraki and macOS environments.
• Extensive hands-on experience with Microsoft Intune, JAMF, Entra, Google Workspace, SharePoint, Teams, and Microsoft 365 admin.
• Proven ability to troubleshoot complex issues, particularly within the Microsoft 365 suite.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and different departments.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, JAMF Certified Associate) are a significant advantage.

Skills Required