Performs tasks such as, but not limited to, the following:
Assist in assigning and resolving IT service tickets
New laptop and desktop imaging and installing various security tools and applications
Support and troubleshoot end-user desktop computing issues
Address security-related vulnerabilities at end-user computers reported by Mcafee and CrowdStrike security tools
Monthly Windows patching using Tivoli endpoint manager
Miscellaneous hardware support such as printer, scanner, etc
On-site support for end users
Network monitoring and basic troubleshooting
Projector, video conference and web meeting support
Inventory control and management for hardware and software
Basic Infra & Server setup as and when needed
Manage end-to-end purchase of computers and accessories via document control system ETQ and SAP
Coordinate with external vendor for project delivery and troubleshooting
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