Job Description

Job Summary:

We are seeking a skilled and proactive

IT Support Specialist

to join our office-based team. The ideal candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. This role is critical to maintaining productivity by resolving technical glitches and providing prompt user support across the organization.

Key Responsibilities:

Provide first-line support for all IT-related queries and technical issues raised by staff. Troubleshoot and resolve hardware, software, and network problems in a timely manner. Install, configure, and maintain computer systems, printers, and other office equipment. Respond to system outages and escalate issues as necessary. Manage user accounts, email setup, access rights, and software licenses. Perform routine maintenance and updates on systems to ensure optimal performance. Document all support requests, resolutions, and updates in the IT ticketing system. Collaborate with external vendors for repairs, warranties, or specialized support. Ensure compliance with IT security protocols and data protection standards.

Requirements:

Proven experience in an IT support or technical support role. Strong knowledge of Windows and/or macOS operating systems. Familiarity with office productivity tools (Microsoft Office 365, Google Workspace, etc.). Basic understanding of networking principles (LAN/WAN, routers, switches). Excellent problem-solving, diagnostic, and analytical skills. Ability to communicate technical information to non-technical users. Strong organizational skills and attention to detail. Diploma or degree in Information Technology, Computer Science, or a related field.
Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?20,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Kharar, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person