Location - Thiruvananthapuram
Skills:
Possess a basic understanding of Linux and Windows operating systems.
Demonstrate a keen interest in IT infrastructure, cybersecurity, and cloud technologies.
Responsibilities:
Provide technical assistance to end-users for hardware, software, and network-related issues.
Assist in the installation, configuration, and maintenance of systems, applications, and peripherals.
Manage user accounts, access permissions, and device enrolments.
Coordinate with the L2 team and vendors for issue escalation and resolution.
Support onboarding activities to ensure a smooth IT setup for new employees.
* Maintain accurate documentation of incidents, resolutions, and system configurations.
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