Job Description

Key Responsibilities:

Provide

first-level technical support

for users on hardware, software, and network issues. Assist in

installation, configuration, and maintenance

of Windows systems, printers, and network devices. Monitor and report system performance, connectivity, and basic security alerts. Support day-to-day IT operations including user account management in

Active Directory

, email setup (Microsoft 365), and access permissions. Troubleshoot LAN/Wi-Fi connectivity, IP configuration, and peripheral issues. Maintain IT asset inventory and assist in hardware/software updates. Escalate complex issues to L2/L3 teams as per standard procedure. Follow IT policies, documentation, and security guidelines.

Required Skills & Knowledge:

Basic understanding of

Windows OS

,

Active Directory

, and

MS 365

environment. Familiarity with

networking concepts

(LAN, IP, DNS, DHCP). Awareness of antivirus tools and basic cybersecurity hygiene. Good problem-solving, communication, and employee-handling skills. Knowledge of CCNA certificate.

Qualification:

Education:

BCA, B.Sc. (IT/CS), Diploma in Computer Engineering, or pursuing BE/B.Tech in Computer Science / IT. *

Experience:

Fresher / Final-year student / Recent graduate with strong technical interest in system administration.