Minimum one year of experience at IT Support Executive preferred.
:
We are looking for enthusiastic and customer-focused individuals to join our team as Software Support Executives. You will be responsible for providing first-level technical support, resolving customer queries, and ensuring smooth usage of our software products.
Key Responsibilities:
Respond to client queries via phone, email, or chat
Troubleshoot software issues and provide timely resolutions
Document and escalate unresolved issues to the technical team
Assist in software installations, updates, and user training
Maintain clear records of customer interactions and solutions
Requirements:
Bachelor's degree or pursuing graduation in IT, Computer Science, or a related field
Strong communication and problem-solving skills
Basic understanding of software applications and operating systems
Willingness to learn and grow in a tech support environment
Perks:
Training provided
Opportunity to grow into permanent roles
Friendly and collaborative team environment
Job Type: Full-time