Job Description

Role Overview

We are seeking a

detail-oriented and analytical Business Systems Analyst

to support our offshore operations. This is a

non-traditional IT role

focused on

ERP administration, business reporting, data management, and operational system support

.
The role is critical to ensuring smooth day-to-day business operations through accurate data, system configuration, and reporting.

This position is ideal for professionals with experience in

ERP systems, Power BI reporting, advanced Excel, and operations support

, rather than hardware or network-focused IT roles.

Key Responsibilities

Design, prepare, and distribute

management reports and dashboards using Power BI and Microsoft Excel

Perform

ERP system support and administration

, including: Bulk data amendments Item and SKU creation Pricing updates Order release and validation Resolving system and transaction errors
(Navision / Microsoft Dynamics NAV experience is a strong advantage)

Maintain and update

business web portals

, including item data, pricing, catalogues, and user access management Handle and resolve

operational system tickets

and application-related issues Coordinate with

UK-based stakeholders

via calls and meetings for requirements, reporting, and issue resolution Ensure

data accuracy, system compliance, documentation, and audit readiness

Provide

basic end-user system support

, including troubleshooting application and access-related issues using fundamental networking knowledge Support continuous improvement of

business processes, reporting workflows, and system efficiency

Skills & Experience Required

Strong experience in

Power BI reporting, dashboards, and data visualization

Advanced

Microsoft Excel skills

(Pivot Tables, VLOOKUP/XLOOKUP, formulas, data analysis) Hands-on experience with

ERP systems

(Navision / Microsoft Dynamics NAV preferred) Understanding of

business operations, system workflows, and data management

Basic

networking and system troubleshooting knowledge

for end-user support Excellent

spoken and written English communication skills

Comfortable working with

UK stakeholders and international teams

Strong

attention to detail, documentation skills, and structured working style

Ability to manage

multiple tasks, deadlines, and priorities

independently.

Benefits

Why Join ZOUMA?
Be part of a pioneering company in the field of Decision Science.
Opportunity to work in a dynamic multinational environment with diverse teams.

Career growth and development opportunities across our global offices.

If you are passionate about data and looking for a jumpstart in your career, we would love to hear from you!

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?50,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person