Job Description

About the Role:

We are seeking a proactive and service-oriented

IT Support Executive

to manage the day-to-day IT needs of a high-performing

B2B Sales & Marketing team

. You'll play a critical role in ensuring the team is fully equipped with the right tools, systems, and support to operate efficiently across CRM platforms, communication tools, cloud systems, and sales/marketing tech stacks.

Key Responsibilities:

IT Support & Troubleshooting

Provide first-line technical support to end-users via ticketing systems, email, chat, or in-person. Diagnose and resolve hardware, software, network, and connectivity issues across desktops, laptops, VoIP phones, and mobile devices. Maintain an internal knowledge base of common issues and solutions.

User Management & Onboarding

Set up new user accounts, email addresses, devices, and access permissions in coordination with HR and team leads. Offboard users by revoking access, backing up data, and recovering equipment.

System & Application Support

Provide support for key platforms including: CRM systems (e.g., Salesforce, HubSpot, Zoho) Marketing automation tools (e.g., Mailchimp, HubSpot, Marketo) Productivity & collaboration tools (e.g., Google Workspace / Microsoft 365, Slack, Zoom) Coordinate with vendors and SaaS providers for escalated issues.

Security & Compliance

Ensure endpoint security across all devices (antivirus, encryption, MDM). Support IT policies around data protection, access control, and compliance with GDPR, ISO, or other relevant standards.

Maintenance & Asset Management

Monitor and maintain IT equipment inventory and asset tagging. Schedule and carry out system updates, backups, and hardware refresh cycles.

Process Improvement & Reporting

Help identify opportunities to streamline IT workflows. Prepare monthly reports on support ticket trends, system uptime, and user satisfaction.

Qualifications:

Must-Have:

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Strong working knowledge of: Windows/macOS operating systems Office productivity tools (Google Workspace / Microsoft 365) Basic networking (LAN/Wi-Fi/TCP-IP) Familiarity with CRM and sales/marketing tools. Excellent communication and interpersonal skills.
Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person