Job Description

Required Skills & Experience

1-3 years of hands-on experience in IT support or desktop support roles, preferably in a user-facing capacity. Strong troubleshooting capabilities within Windows-based environments, including both hardware and software issues. Comprehensive working knowledge of the Microsoft 365 suite, including but not limited to: Outlook and Exchange Online Microsoft Teams SharePoint (permissions, file access, basic site usage) OneDrive Word, Excel, PowerPoint (including file recovery, version issues, and general support queries) Familiarity with remote access and control tools to provide effective virtual support. Experience with maintaining IT asset inventories, using Excel or asset management platforms. Capable of preparing structured documentation, reports, or finance support documentation (e.g., vouchers, invoice summaries). Excellent interpersonal, verbal, and written communication skills; able to liaise confidently with both end users and vendors. Self-driven, dependable, and able to manage day-to-day operations under minimal supervision.
Accountability

The IT Support Executive will be held accountable for: Accurate maintenance of asset records. Timely resolution and closure of support tickets.
End-User Support & Troubleshooting

Monitor and respond promptly to IT support requests raised via the IT support mailbox. Coordinate directly with employees via Teams calls or remote access tools to troubleshoot and resolve hardware, software, and connectivity issues. Provide first-level support for routine issues and escalate more complex problems to the appropriate third-party support teams when needed. Track, document, and close support tickets in a timely and structured manner. In cases where issues cannot be resolved remotely and the root cause remains unidentified; the IT Support Executive will be required to conduct an on-site visit to the employee's residence for further diagnosis and resolution. Such visits will be coordinated under the guidance of the IT & Infrastructure Lead and documented appropriately as part of the support workflow.
Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

Health insurance
Education:

Bachelor's (Preferred)
Work Location: In person