Job Description

Key Responsibilities:

Provide first-level support for hardware, software, and networking issues via phone, email, or in-person. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage user accounts, permissions, and access control in systems such as Active Directory and Office 365. Perform system updates, patches, and security configurations. Respond to service requests and resolve technical issues in a timely manner. Maintain inventory of IT assets and ensure proper documentation. Assist in the setup of new devices, onboarding, and offboarding of employees. Monitor system performance and implement solutions to ensure availability and reliability. Support video conferencing and telecommunication systems. Work with vendors and third-party service providers for issue resolution and procurement. Ensure compliance with company IT policies, security guidelines, and data protection protocols.

Qualifications and Skills:

Bachelor's degree/Diploma in Computer Science, Information Technology, or a related field. Proven experience (1-2 years) in IT support or helpdesk roles. Strong knowledge of Windows and Mac operating systems, networking protocols, and remote support tools. Hands-on experience with Microsoft 365, Active Directory, basic server maintenance, and antivirus tools. Familiarity with basic scripting and automation is a plus. Excellent troubleshooting, problem-solving, and communication skills. Ability to work independently and handle multiple support requests. Interest or experience in marketplace operations (Amazon, Flipkart, etc.) will be considered an added advantage.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Shift:

Day shift
Experience:

IT support or helpdesk roles: 1 year (Required)
Work Location: In person