Job Description

Opportunity to work with Taway RFID a leading technology solutions company based out of UAE that provides solutions to Jewelery, Retail, Asset and Hospitality industry among others for over 15 years.

Responsibilities:

Ensure that processes and guidelines are followed.

Escalate any service irregularities to your superior.

Work closely with IT partners , various suppliers and projects team.

Have basic IT knowledge to provide users with the basic troubleshooting online mainly.

Escalate critical situations.

Comply with the various security guidelines and ensure that requests and grants are in line with the company's security standards and compliance.

Requirements:

A degree in a related field; Min 3 to 4 years experience an asset.

Experience in the IT field or other relevant discipline, an asset.

Experience in client management and customer service.

Knowledge of Microsoft and Zebra products, an asset.

Leadership, sense of urgency and collaboration.

Strong interpersonal skills.

Buy-in to change.

Call center experience an asset.

Speak and written (English), and Hindi is an asset.

Strong analytical and synthesis skills.

Should be ready to work on rotational shift

Job Type: Full-time

Pay: ₹10,000.00 - ₹35,000.00 per month

Experience:

Technical support: 3 years (Required)
Work Location: Remote