Job Description

Role Summary

The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity.

Technical Support

Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals. Diagnose and resolve hardware, software, and network issues raised by plant users. Install, configure, and maintain Windows OS, industrial applications, and security software.

Manufacturing Systems & Applications

Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices. Troubleshoot connectivity between OT (Operational Technology) and IT systems. Coordinate installation, updates, and patching for plant-critical applications.

Network & Infrastructure

Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony. Coordinate with central IT for firewall policies and network security.

Maintenance & Compliance

Perform periodic preventive maintenance across plant systems. Maintain asset inventory, AMC records, and compliance documentation. Support IT audits, data backup, antivirus deployment, and patch compliance.

User Support & Training

Provide technical guidance to employees on system usage, safety, and best practices. Conduct basic training sessions for plant and office staff.

Vendor & Stakeholder Coordination

Liaise with vendors for equipment servicing, component replacement, and AMC. Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations.

Required Skills & Competencies

Strong knowledge of Windows OS, Active Directory, user management. Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs). Experience supporting manufacturing environments, OT/IT integration (preferred). Hands-on exposure to industrial peripherals, barcode systems, production terminals. Familiarity with CCTV, access control, printers, handheld devices. Good analytical and troubleshooting capabilities. Ability to prioritize and resolve issues under time pressure.
Bachelors Degree in Computer Science, IT, Electronics, or related field. 2 to 5 years of IT support experience, preferably in a manufacturing plant. * Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.