Job Description

We are looking for a proactive and technically skilled IT Support Executive to provide comprehensive IT support to our distributed teams across India, the UK, and the Philippines. The role is for a UK based Property management company. This role combines technical support, system administration, and management reporting to ensure seamless operations across all our locations.

Key Responsibilities

IT Support & Troubleshooting

Provide first and second-line IT support to remote teams across India, UK, and Philippines via phone, email, and remote desktop tools Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner Manage user accounts, access permissions, and security protocols across all platforms Coordinate with external vendors and service providers for hardware repairs and replacements Maintain accurate documentation of all IT issues, solutions, and system configurations

Microsoft 365 Administration

Manage and administer Microsoft Office 365 environment including user accounts, licenses, and security settings Configure and maintain Exchange Online, SharePoint, One Drive, and Microsoft Teams Monitor system performance and implement security best practices Handle mailbox management, distribution lists, and email flow configurations Provide training and guidance to staff on Microsoft 365 applications and features

Zoho One Management (Preferred)

Administer Zoho One suite of applications including CRM, Projects, Desk, People, Books, and other modules Configure workflows, automations, and integrations within the Zoho ecosystem Manage user access, roles, and permissions across Zoho applications Provide support and training to teams on effective use of Zoho products Generate reports and analytics from Zoho applications as required In case candidate doesn't have zoho knowledge, he / she can be trained for the same.

Productivity Monitoring & Reporting

Create and maintain daily productivity reports for management review Monitor team activity and system usage across various platforms Develop dashboards and automated reports to track key performance metrics Analyse productivity data and provide insights to help management make informed decisions Implement and manage time tracking and productivity monitoring tools

Management & Administrative Support

Assist management with technical presentations, reports, and documentation Support digital transformation initiatives and process improvement projects Coordinate IT-related purchases, renewals, and budget tracking Maintain IT asset inventory and manage software licenses Participate in IT policy development and implementation Provide technical support for management meetings and presentation

AI awareness and Training Support

Aware team for utilizatin of AI in theiir day to day support Train Team for AI utilization Integrate AI with web applications being used by company Deal with vendors for AI integratin with different applicaoitns being used by company in its operations Any other tasks to leverage use of AI to company's oprations Support digital transformation initiatives and process improvement projects Coordinate IT-related purchases, renew

Required Qualifications

Education & Experience

Bachelor's degree in Computer Science, Information Technology, or related field 2-4 years of experience in IT support role, preferably in a multi-location environment Experience supporting remote teams across different time zones

Technical Skills

Strong knowledge of Microsoft Office 365 administration and management console Proficiency in Windows operating systems and Active Directory Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) Experience with remote desktop tools and ticketing systems Knowledge of data backup and recovery procedures Familiarity with cybersecurity best practices

Preferred Skills

Hands-on experience with Zoho One suite of applications (Preferred) Knowledge of productivity monitoring and reporting tools Experience with cloud-based collaboration platforms Basic understanding of scripting (PowerShell, Python) for automation Familiarity with UK and international data protection regulations (GDPR)

Working Hours

Standard working hours: Monday to Friday with alternate Saturdays 1.00 pm to 1030 pm during Summer and 2.00 pm to 1130 pm during winters. Alternate Saturdays it will be 6 hours shift only. Occasional out-of-hours support may be required for critical issues On-call availability during certain periods

What We Offer

Competitive salary package Professional development and training opportunities Exposure to international working environment Modern IT infrastructure and tools Collaborative and supportive team culture Career growth opportunities within the organisation
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Work from home
Experience:

IT support: 2 years (Required) MS office 365 administration: 1 year (Preferred) Zoho One aand Zoho CRM Administration: 1 year (Preferred)
Work Location: In person