Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers . As well as Generating revenues from New & existing customer for
MOZAR Software / Green Heaven Software Pvt Ltd
by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi.
v Receive customers call and solve Queries.
v Solve The User Issues Over Mail / Telephone / Online.
v Provide support & training remotely / telephonen / Online.
v Client Satisfaction Oriented.
v Excellent verbal and written communications skills in Marathi & Hindi is must.
v Troubleshoot Customer Application Software Issues And Follow Ups Till Completion.
v Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries.
v Should master in Excel, Word & Power Point Presentation.
v Generate leads that develop into new customers.
v Answering customers' questions on the Services / Products.
v Manage inbound/ outbound customer calls in a timely manner.
v Demonstrating and presenting products / services.
v Self-Motivated, With Strong Ability To Work Both Independently And With The Team.
v Analytical And Problem-Solving Skills & Willing to work extra hours.
v Maintain Log sheet in given format of all cases handled on day basis.
v Should have experience in End User Support & Strong knowledge in troubleshooting.
v Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training.
Support Measurement Metrics
# No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month.
# No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month.
Job Type: Full-time
Pay: ₹10,841.64 - ₹20,848.28 per month
Work Location: In person
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