Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
Respond to and manage escalated support tickets using ServiceNow, ensuring timely resolution.
Install, configure, and maintain software and hardware components.
Assist in the setup and support of network-related issues and connectivity.
Document support processes, resolutions, and updates in the ticketing system.
Collaborate with other IT teams to resolve cross-functional issues and improve support workflows.
Stay updated with current IT trends, tools, and technologies.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
4-5 years of experience in desktop support or a similar IT role.
Strong understanding of computer hardware, software, and networking fundamentals.
Industry certifications such as
CompTIA A+
,
Network+
, or
Microsoft Certified Professional (MCP)
are a plus.
Skills:
Proficiency in
Windows OS
,
Mac OS
, and
Active Directory
.
Familiarity with
Microsoft Office Suite
,
remote desktop tools
, and
ticketing systems
like ServiceNow.
Strong skills in
network troubleshooting
,
hardware diagnostics
, and
repair
.
Understanding of the
ITIL framework
and service delivery standards.
Excellent communication and interpersonal skills.
Job Type: Full-time
Pay: ₹19,108.18 - ₹35,968.48 per month
Benefits:
Health insurance
* Provident Fund
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