Job Description

We are looking for a proactive and detail-oriented IT Support Engineer to join our IT team in Pune. This individual will be responsible for ensuring smooth day-to-day operations of our IT infrastructure, supporting employees with hardware and software issues, and playing a key role in maintaining system reliability and security. The ideal candidate should have hands-on experience with both Windows and MacOS systems and a customer-first approach.
Key Responsibilities:
Technical Support & Troubleshooting:

• Provide first-line technical support for hardware, software, and networking issues across the organization.
• Troubleshoot and resolve Windows and MacBook issues via email, phone, or in person.
• Resolve LAN, WAN, VPN, and Wi-Fi connectivity issues effectively.
• Coordinate with third-party vendors for escalated hardware/software issues and support.

IT Asset Management & Procurement:

• Install, configure, and maintain laptops, desktops, printers, mobile devices, and network devices (e.g., WiFi Access Points).
• Manage the asset inventory register and rental assets.
• Assist in the procurement of IT equipment and peripherals through the internal approval process.
• Verify vendor invoices and submit them to the accounts team for processing.

Employee Onboarding & Offboarding:

• Support onboarding and offboarding activities by provisioning/de-provisioning hardware and access (e.g., system login credentials, email accounts).
• Dispatch and handover welcome kits and required IT assets to new joiners.

System Administration:

• Manage and administer Google Workspace and Slack admin portals.
• Monitor system performance to ensure optimal availability and uptime.
• Manage and maintain physical security infrastructure including door access systems and CCTV cameras.

Compliance & Security:

• Collaborate with the Security team to manage tools like ManageEngine and CrowdStrike.
• Work with the Security Engineer to support ISO and SOC2 compliance efforts.

Other Administrative Responsibilities:

• Maintain courier records and support related documentation.
• Coordinate maintenance activities for office printers with vendors.

Requirements:
Qualifications:

• Bachelor's degree in Computer Science, IT, or a related field preferred.
• Relevant certifications (CompTIA A+, Network+, Google Workspace Admin, etc.) are a plus.
• 4+ years of experience in IT support or desktop support roles.
• Strong hands-on experience with Windows and MacOS systems.
• Exposure to managing SaaS platforms like Google Workspace, Slack, and endpoint security tools.