Job Description

As a key member of the Global IT Operations team, you'll be responsible for providing remote support for Chegg's employees worldwide. You should have at least 2 years of experience working in a high volume global service desk / call center environment, as well as a proven ability to provide exceptional customer service while quickly solving end-user requests.
Responsibilities
Provide tier 1 help desk support to Chegg employees around the world via ticketing, chat, phone and in-person.
Troubleshoot hardware, software and operating system issues including Windows and MacOS.
Leverage FreshService ticketing system to ensure SLAs are being met.
Configure and troubleshoot conference room and A/V equipment.
Manage hardware and software, including purchasing, deployment and maintenance.
Contribute to internal Service Desk documentation.
Assist with IT projects and implementations, as needed.
Qualifications
Minimum 2 years of experience in IT support.
Excellent troubleshooting and customer service skills.
Proven knowledge of Windows and MacOS operating systems is a must.
Deep knowledge of the Microsoft Office 365 productivity suite.
Knowledge of Windows Active Directory and related technologies (DNS, DFS, file sharing, centralized printing, etc.)
Ability to work independently, but also know when to ask for help/guidance.
Working knowledge of IT security best practices.
Ability to lift up to 40 lbs.
Exceptional written and verbal English skills.
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
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Chegg is an equal opportunity employer

Skills Required