Job Description

Overview:
We are seeking a proactive and technically skilled IT Support Engineerto serve as the primary on-site technical point of contactfor our client, supporting all options trading technology systems. The ideal candidate will combine strong technical proficiency with excellent client-facing and problem-solving abilities.
Key Responsibilities
On-Site Technical Support:
Act as the primary technical representative for the client, delivering hands-on, on-site support across all options trading technology platforms.
System Monitoring & Maintenance:
Continuously monitor system health and performance to ensure optimal operation. Perform routine maintenance, software updates, and configuration adjustments as needed.
Troubleshooting & Issue Resolution:
Diagnose, analyze, and resolve technical issues efficiently. Escalate complex problems to specialized internal teams and coordinate to ensure prompt resolution.
Incident Management:
Respond to client incidents and service requests within defined SLAs, following established incident management protocols. Accurately document all incidents and resolutions.
Client Relationship Management:
Build and maintain strong client relationships, understanding business needs and providing proactive technical guidance. Serve as a trusted advisor to ensure smooth system operations.
System Enhancements & Upgrades:
Collaborate with the Options Technologydevelopment team to deploy enhancements and upgrades. Participate in testing and validation to ensure seamless implementation.
Training & Knowledge Sharing:
Conduct technical training sessions for client teams to enhance system understanding. Share best practices and technical insights internally and with the client.
Requirements
Education:
Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).
Technical Skills:
Strong knowledge of Microsoft 365, Azure, Endpoint Management, and Device Deployment.
Experience with AV troubleshootingand general IT support best practices.
Experience:
Minimum 1-2 yearsof relevant on-site technical support experience, preferably within the financial servicessector.
Key Competencies:
Analytical & Problem-Solving Skills:Ability to identify root causes, manage high-pressure issues, and implement effective solutions.
Communication:Excellent verbal and written skills, with the ability to translate technical details into clear business terms.
Client Orientation:Strong commitment to delivering superior service and anticipating client needs.
Adaptability:Flexible and resourceful in a dynamic, fast-paced environment.

Skills Required