Job Description

We are seeking a

dedicated IT Support Engineer

to join our IT team. The ideal candidate will be responsible for providing efficient technical support to end users, managing user accounts and access (such as ID creation and deletion), resolving hardware & software issues, and ensuring smooth functioning of desktops, laptops, peripherals, and applications. This role requires excellent problem-solving skills, strong communication, and a customer-service mindset.

Key Responsibilities

Technical Support & Troubleshooting

Provide individual support to end users for hardware (PCs/laptops), peripherals (mouse, keyboard, printers), and software issues. Diagnose and resolve technical issues related to operating systems, applications, network connectivity, and device configurations. Assist users with mouse coordination, display settings, input device setup, and general desktop support. Escalate complex issues to higher-level IT teams when required.

User Account Management

Create, manage, and deactivate user accounts, access permissions, and group policies in systems such as Active Directory or other identity platforms. Ensure proper onboarding and offboarding of employees by handling account provisioning and de-provisioning. Maintain documentation of user access changes and permissions.

Hardware & Software Support

Set up, configure, and deploy desktop/laptop systems and ensure they meet organizational standards. Install, update, and troubleshoot software applications as per company policies. Support installation of drivers and peripheral devices. Perform routine maintenance and health checks on systems to avoid disruptions.

Service Desk & Documentation

Respond promptly to incoming support requests via helpdesk ticketing system, email, phone, or walk-ins. Log all support activities, resolutions, and technical documentation accurately. Prepare easy-to-understand user guides, FAQs, or knowledge base articles for common issues.

Customer Service

Provide clear, courteous, and helpful assistance to users with varying levels of technical expertise. Communicate the status of support tickets and follow up to ensure user satisfaction. Work collaboratively with other IT team members to improve support processes.

Qualifications & Skills

Required

Diploma or bachelor's degree in computer science, Information Technology, or related field. Proven experience (1-3 years) in an IT support or helpdesk role. Strong understanding of desktop operating systems (Windows/macOS), hardware setup, and basic networking. Experience with user account management systems (e.g., Active Directory, Azure AD). Ability to troubleshoot common hardware and software issues.
Job Type: Full-time

Pay: ₹20,000.00 - ₹38,000.00 per month

Work Location: In person