Job Description

Job Summary: IT Support Engineer

We are seeking a proactive and reliable IT Support Engineer to assist in the day-to-day operations of our IT systems. The role involves providing technical support to office and yard users, maintaining hardware and software, ensuring smooth network connectivity, supporting Tally Prime/ERP, and assisting in IT asset and account management. The ideal candidate should have at least 2 years of hands-on experience in IT support and a strong desire to grow in the IT infrastructure and ERP support field.

Key Responsibilities:

1. User & System Support

Assist in creating and managing user accounts in Microsoft Office 365 and internal systems. Provide first-level support for login, access, and basic configuration issues. Troubleshoot and resolve hardware and software-related problems for office users.
2. Hardware & Software Maintenance

Install, configure, and update operating systems and standard office applications. Set up and maintain desktops, laptops, printers, and peripheral devices. Identify and escalate recurring technical issues to the IT Administrator.
3. Network & Connectivity Support

Monitor and support office network and Wi-Fi connectivity. Assist in diagnosing and resolving network-related issues. Coordinate with Internet Service Providers (ISP) for connectivity or downtime issues.
4. IT Asset & Inventory Management

Maintain and update records of IT assets assigned to staff. Assist in tagging, tracking, and maintaining IT equipment inventory.
5. Vendor & Procurement Assistance

Support in collecting quotations for IT supplies and equipment. Coordinate with vendors for hardware, software, and service requirements.
6. Documentation & Reporting

Maintain logs of IT issues and resolutions. Report technical incidents and assist in preventive maintenance activities.
7. Tally Prime/ERP - Technical & Functional Support

Install, configure, and maintain Tally ERP/Prime software. Troubleshoot and resolve Tally software issues, including error messages, missing data, or data corruption. Provide functional support to users in Tally operations and ERP workflows.

Qualifications & Experience:

Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field. Minimum 2 years of experience in IT support or system maintenance. Knowledge of Windows OS, Microsoft Office 365, and networking fundamentals. Familiarity with hardware troubleshooting and system installation. Experience with Tally Prime/ERP technical and functional support. Strong communication and problem-solving skills. Ability to work independently and support multiple users efficiently.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off
Application Question(s):

What is your notice period? What is your current salary? What is your expected salary?
Work Location: In person