Job Description

We are seeking a skilled and proactive

IT Support Engineer

to manage and support our IT infrastructure. This includes server administration, operating system installation, firewall security management, and desktop/laptop support. The ideal candidate will ensure the smooth functioning of IT systems, secure network environments, and timely technical support for end users.

Key Responsibilities:

Server and OS Support

Install, configure, and maintain Windows/Linux servers. Perform routine server backups, patching, and performance tuning. Monitor system health and proactively resolve server-related issues. Implement and maintain virtualization environments (VMware/Hyper-V, etc.).

Operating System Installation and Maintenance

Install, configure, and troubleshoot Windows/Linux OS on servers and end-user systems. Maintain updated OS versions and apply necessary security patches.

Firewall and Network Security

Configure and manage firewalls (e.g., Fortinet, SonicWall, Cisco ASA). Monitor firewall logs and implement security rules and policies. Conduct regular security audits and assist in vulnerability assessments. Ensure compliance with organizational IT security protocols.

Desktop and Laptop Support

Provide technical support for desktops, laptops, printers, and peripherals. Troubleshoot hardware/software issues, application installations, and driver updates. Manage and maintain asset inventory and support documentation.

User and Service Support

Provide Level 1 & 2 support to internal users, both onsite and remotely.
Set up and configure new users, email accounts, and access permissions.

Job Type: Full-time

Pay: From ?20,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Provident Fund
Shift:

Day shift
Work Days:

Monday to Friday
Application Question(s):

ARE YOU FROM THRISSUR? DO YOU OWN A VEHICLE? HOW MANY YEARS OF EXPERIENCE YOU HAVE WITH SERVER SUPPORT?
Work Location: In person