Job Description

Job Summary:
You will be responsible for the design, implementation, and maintenance of Microsoft Office 365 services, basic Azure Active Directory and applications within the organization. Your role will focus on ensuring the efficient and secure use of Office 365 tools and services to enhance productivity and collaboration. Candidate must have Azure Active Directory, Desktop level support experience and basic understanding of Networks, Inventory management as well as for hardware. Good knowledge of ITIL concepts. Must have good spoken English to interact with the US customers.
Skills:
EUC
Ability to guide users through step-by-step solutions to technical issues and assist with password resets, email configuration, and connectivity problems.
Provide basic troubleshooting and resolve issues related to Windows 11 Pro.
Will be responsible for end-to-end new joiner's IT onboarding (Laptop issuance from store, user account creation, building laptops, issuance to users, maintain logs etc.).
Familiarity with different laptop brands and models, ability to perform hardware diagnostics and basic repairs. Knowledge of peripheral devices (monitors, keyboards, docking stations).
Basic networking skills, including configuring Wi-Fi and Ethernet settings. Understanding of VPN setups and troubleshooting.
Knowledge of endpoint security software (antivirus, encryption tools), familiarity with security best practices, including applying system updates and patches.
Azure Active Directory
Understanding of cloud concepts, core Azure services, security, privacy & compliance.
Responding to customer inquiries, diagnosing technical issues, and ensuring the seamless operation of identity and access management within the Azure ecosystem.
Diagnose and resolve common issues related to Azure AD, such as login problems, multi-factor authentication (MFA) issues, and access permissions.

Skills Required