Job Description

Position Overview:

We are seeking a proactive and detail-oriented

IT Support Executive

with 1 to 2 years of experience to join our IT support team. The ideal candidate will provide technical support to end-users, resolve hardware and software issues, and ensure smooth IT operations throughout the organization.

Key Responsibilities:

Provide first-level technical support for desktops, laptops, printers, and other peripheral devices. Install, configure, and maintain operating systems, software, and hardware. Troubleshoot issues related to LAN/WAN, internet connectivity, and overall system performance. Assist with user account management, email setups, and access rights. Keep track of IT equipment assets and manage repairs/replacements. Coordinate with vendors for hardware servicing and warranty claims. Respond to support requests via phone, email, or in person, ensuring accurate documentation of issues. Ensure the timely resolution or escalation of critical IT issues.

Required Skills and Qualifications:

Bachelor's degree in IT, Computer Science, or a related field. Fresh graduate to 2 years of hands-on experience in desktop support or IT helpdesk roles. Strong understanding of Windows OS, Microsoft Office Suite, and basic networking concepts. Familiarity with remote support tools and troubleshooting techniques. Excellent communication skills with the ability to explain technical issues to non-technical users. Ability to work independently, prioritize tasks, and manage multiple support requests efficiently.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Work Location: In person