Job Description

- IT Support Engineer / IT Support Executive

About the Role

We are seeking a dedicated and skilled

IT Support Engineer

to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a fast-paced environment.

Key Responsibilities:

Technical Support

Provide

Level 1/Level 2 support

for desktops, laptops, printers, and network devices. Troubleshoot issues related to

Windows OS, macOS, Linux (basic), Office 365

, and enterprise applications. Install, configure, and maintain hardware, software, and peripherals. Handle

system upgrades, patch management, and regular maintenance

. Troubleshoot

LAN, WAN, Wi-Fi, VPN, DNS, DHCP

related issues. Manage user accounts, permissions, and access through

Active Directory

.

Infrastructure & Monitoring

Assist in maintaining

network devices

(routers, switches, firewalls). Monitor system performance and ensure uptime. Support installation and maintenance of

servers, cloud solutions, backups, storage devices

, etc. (as applicable). Ensure IT assets are tracked, updated, and maintained.

User Support

Respond to user queries via email, phone, or ticketing system. Provide timely resolution and escalate issues to senior engineers when needed. Train employees on basic IT usage, security practices, and software tools.

IT Administrative Tasks

Maintain logs, documentation, and SOPs. Support procurement of IT hardware/software. Ensure compliance with IT security policies and audit requirements.

Required Skills & Qualifications

1-3 years of experience as

IT Support Engineer / Desktop Support / Technical Support

. Strong knowledge of: Windows OS (7/10/11), macOS basics Office 365 / Outlook / Email configurations Networking (TCP/IP, DNS, DHCP, VPN) Active Directory & basic server concepts Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.). Good troubleshooting and diagnostic skills. Excellent communication and customer-service orientation. Ability to handle multiple tasks and work independently.

Preferred / Good-to-Have Skills

Knowledge of cloud platforms (Azure, AWS, Google Workspace) Basic understanding of cybersecurity and endpoint protection tools Experience with remote support tools (AnyDesk, TeamViewer, RDP) Certifications like:

CompTIA A+ / N+

Microsoft Certified: Modern Desktop Administrator

CCNA (basic networking

Job Type: Full-time

Pay: Up to ?800,000.00 per year

Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

IT support: 1 year (Preferred)
Work Location: In person