The IT Support Engineer is responsible for providing technical support, troubleshooting, and maintenance of Desktop, Laptop, software, networks, and IT systems within the organization. The role involves ensuring smooth operations, resolving user systems hardware and software issues.
Job Responsibilities
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Key Responsibilities
Provide first-line and second-line support to end-users for hardware, software, and
network-related issues.
Install, configure, and maintain operating systems, applications, and IT equipment
(desktops, laptops, printers, devices, etc.).
Troubleshoot system and network problems, diagnosing and solving hardware or
software faults.
Manage user accounts, permissions, and access rights in systems such as email, and
other enterprise platforms.
Ensure timely resolution of support tickets via helpdesk systems in accordance with
defined SLAs.
Perform regular maintenance, updates, and patches on IT systems and applications.
Monitor and maintain LAN/WAN, internet connectivity, firewalls, and VPN access.
Assist with IT asset management, inventory tracking, and procurement of
hardware/software.
Provide training and guidance to staff on IT best practices, security awareness, and
effective system usage.
Ensure IT security and compliance policies are followed, including antivirus, backup,
and data protection procedures.
Document IT processes, incidents, and solutions for knowledge base and reporting
purposes.
Collaborate with vendors, service providers, and internal teams to resolve technical
issues.
Required Skills & Qualifications
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Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as IT Support Engineer, Technical Support Specialist, or similar
role.
Strong knowledge of Windows/Linux/macOS operating systems, Microsoft 365, and
common business applications.
Hands-on experience with networking technologies (DNS, DHCP, VPN, firewalls,
switches, and routers).
Good understanding of IT security practices, antivirus solutions, and data
backup/recovery.
Excellent problem-solving and analytical skills.
Strong communication, interpersonal, and customer service skills.
Ability to work independently as well as in a team environment.
Apply today
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Best in the industry compensation
Scope for growth
Great company culture
For tech roles:
tech-role@e2enetworks.com
For non-tech roles:
recruitment@e2enetworks.com
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