Job Description

Key Responsibilities Include:

Provide technical support either by phone, remote access or deskside visits as needed

Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support

Smart Hands and Feet support if required

Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service

IMAC/D - Installations, decommission, cascades, moves, adds and change EUC equipment, software

Skill Requirements:

Excellent experience as a desktop technician, computer technician or IT support in a professional business environment

Must have excellent customer service skills working with end users and VIP's

Experienced in supporting MS office applications (office 2003-2016)

Windows OS 7 and 10

Knowledge of WAN/LAN Technology

Basic knowledge of Network Topology LAN/WAN

Cisco Switch installation and configuration as per Config template

Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment

Knowledge of ticketing system or equivalent

Skype knowledge.

Job Type: Contractual / Temporary

Work Location: In person