Maintain an up-to-date inventory of all IT assets (laptops, desktops, monitors, mobile phones, peripherals, etc.)
Tag, track, and record allocation and decommissioning of IT assets
Ensure timely procurement, configuration, and disposal of IT equipment
Conduct regular audits and asset lifecycle reviews
B. Office 365 Administration
Manage and support Office 365 tenant including Exchange, SharePoint, OneDrive, Teams, and Microsoft Intune
Create and manage user accounts, distribution groups, and shared mailboxes
Enforce security policies and handle data loss prevention (DLP) configurations
Monitor licence usage and recommend cost-optimisation where possible
C. End-User Support
Provide first and second-line IT support to all office staff (hardware/software issues)
Troubleshoot Windows-based systems, printer issues, network connectivity problems, and common business application faults
Support employee onboarding and offboarding (device setup, access provisioning, account closure)
Train users on basic tech hygiene and IT security best practices
D. Networking & Infrastructure
Manage LAN/WiFi connectivity and escalate to providers when necessary
Oversee switches, routers, and wireless access points in conjunction with external network support partners if needed
Monitor uptime and performance of the office internet and troubleshoot outages
Ensure patching and antivirus systems are current and monitored
E. Compliance & Security
Enforce endpoint security standards including antivirus, firewall, and device encryption
Maintain software licensing compliance and ensure all installations are authorised
Support internal IT security audits and recommend improvements
Ensure backups (local/cloud) are running and recoverable
F. Required Skills & Experience
Minimum 3-5 years of hands-on experience in IT support or infrastructure management
Strong experience with Microsoft Office 365 administration (Exchange, Teams, SharePoint)
Solid knowledge of Windows OS and desktop/laptop troubleshooting
Familiarity with Active Directory, DNS, DHCP, and IP networking
Experience with remote support tools (e.g. AnyDesk, TeamViewer, Microsoft Remote Desktop)
Ability to manage IT assets and document procedures effectively
Excellent communication and stakeholder management skills
Experience with small office network setups preferred
G. Desirable Skills
Knowledge of Microsoft Intune, Azure AD, or Endpoint Manager
Understanding of basic scripting or automation tools (PowerShell)
Experience supporting hybrid work environments (VPN, remote desktop)
ITIL certification or exposure to structured ticketing and service delivery models
H. Personal Attributes
Proactive, self-motivated and able to work independently
Detail-oriented with strong organisational skills
Able to explain technical concepts in simple, user-friendly terms
Calm under pressure and responsive to urgent issues
A team player willing to roll up their sleeves and get things done
Industry
Information Technology & Services
Employment Type
Full-time
Edit job description
Job Types: Full-time, Permanent
Pay: ?400,000.00 - ?500,000.00 per year
Shift:
UK shift
Work Days:
Monday to Friday
Application Question(s):
What is your current salary?
What are your salary expectaions?
Experience:
IT support: 3 years (Required)
Location:
Mohali, Punjab (Required)
Work Location: In person
Expected Start Date: 08/07/2025
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