Job Description

Key Responsibilities:

Location - Pune, Chakan, Hadapsar

Implementation:

Lead the on-site and remote installation and configuration of software for clients. Manage the end-to-end implementation process, from client onboarding to the
successful deployment of IT solutions.

Ensure proper setup of systems, devices, and security protocols during the
implementation phase.

Coordinate with clients to schedule and conduct training sessions on the new systems
or software.

Provide post-implementation support, ensuring clients are confident in using the
solutions and addressing any initial issues.

IT Support (On-site & Remote): (70 % Travel & 30% Office)

Provide hands-on IT support at client locations for software and system-related issues. Troubleshoot, diagnose, and resolve technical issues across various platforms,
ensuring minimal disruption to the client's operations.

Respond to technical support requests via phone, email, or in-person visits and
provide solutions in a timely and efficient manner.

Maintain detailed logs of issues, troubleshooting steps, and resolutions for future
reference and reporting.

Serve as the primary point of contact for clients, addressing their inquiries, concerns,
and requests in a professional manner.

Ensure friendly approach with the customers and ensure timely resolution of support
request up to the satisfaction of the customer.

Conduct regular follow-ups with clients to ensure satisfaction and to address any
ongoing issues.

Documentation and Reporting:

Document client interactions, technical issues, and resolutions in detail to ensure
accurate records are maintained.

Prepare implementation and support reports for internal use and for client reference.
Skills:

o Strong troubleshooting and problem-solving skills for both hardware and

software issues.

o Ability to work independently and manage multiple client visits and projects.

o Familiarity with IT support ticketing systems and remote troubleshooting

tools.

o Excellent written and verbal communication skills.

o Strong interpersonal skills for building client relationships and providing

exceptional customer service.

o Basic understanding of cloud solutions, server management, and networking

protocols.

What We Offer:

Competitive salary and benefits. Opportunities for career growth and professional development. A collaborative and supportive team environment.
Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person