Job Description

Job Summary:

The IT Support & Admin Officer will be responsible for ensuring seamless IT operations, providing technical assistance to end-users, and managing office administration and assets. The role involves troubleshooting, maintaining systems, and supporting connectivity while handling administrative duties and managing office resources effectively.

Key Responsibilities:IT Support

Install, configure, and maintain Windows operating systems (Windows 7/10). Provide technical support via remote desktop sharing and on-site assistance. Troubleshoot networking issues, TCP/IP configuration, routers, and switches. Install, configure, and update Symantec antivirus and other software for end-users. Manage file sharing, security permissions, and data backup/restore. Handle disk and service management, OS repair, and recovery software. Configure internet settings, reset Wi-Fi router passwords, and maintain smooth connectivity. Install, configure, and troubleshoot local printers and data cards. Resolve end-user tickets within SLA, maintaining proper logs of technical issues and solutions. Ensure adherence to IT policies, security standards, and data protection protocols.

Administration

Manage office assets, including IT hardware, software licenses, and office supplies. Handle office administration duties, maintaining smooth day-to-day operations. Manage blue-collar employees and ensure compliance with company policies. Maintain records of IT inventory, repairs, and purchase requests. Coordinate with vendors for procurement and servicing of IT and office equipment. Support in compiling reports on customer feedback and product requests. Ensure proper documentation and upkeep of technical and administrative logs.

Key Skills & Competencies:

Strong troubleshooting and problem-solving skills in IT infrastructure and networking. Good understanding of operating systems, connectivity, and security management. Ability to resolve client application issues and provide user-friendly support. Knowledge of routers, switches, and internet connectivity troubleshooting. Good communication and interpersonal skills to assist end-users and manage teams. Time management and ability to work under SLA constraints. Basic knowledge of office administration, asset management, and vendor coordination.

Qualifications & Experience:

Bachelor's degree in IT, Computer Science, or related field preferred. 2-4 years of experience in IT support and office administration. Experience in networking, OS troubleshooting, and user support. Familiarity with Symantec antivirus and remote support tools. Knowledge of ticketing systems and IT documentation practices.
Job Type: Full-time

Pay: Up to ?23,000.00 per month

Benefits:

Health insurance * Provident Fund