Job Description

Job Title: IT Supervisor (Hotel Industry)

Job Summary:

The IT Supervisor is responsible for overseeing and supporting the hotel's IT infrastructure, ensuring optimal performance of computer systems, networks, software, and telecommunications. The role requires strong technical knowledge along with excellent problem-solving and supervisory skills to manage day-to-day IT operations effectively.

Key Responsibilities:

Ensure proper functioning of all IT hardware and software systems across the hotel, including PMS (Property Management System), POS (Point of Sale), and back-office systems. Supervise and support the IT team and coordinate with external IT vendors when needed. Manage network infrastructure, firewalls, CCTV systems, servers, and hotel Wi-Fi networks. Maintain data security protocols and ensure regular data backups. Provide technical support and training to hotel staff on hardware/software issues. Monitor and maintain hotel software licenses, IT asset inventory, and service agreements. Ensure minimum downtime of critical systems and rapid response to outages or disruptions. Assist in IT budgeting and procurement of technology equipment. Coordinate with corporate IT or group-level IT team on standard policies and implementations. Document IT procedures, SOPs, and system configurations for audit and compliance.

Required Qualifications:

Bachelor's degree or diploma in IT, Computer Science, or a related field. Minimum 3-5 years of relevant experience in hospitality IT or a similar supervisory role. Familiarity with hotel systems like Opera, IDS, Micros, Cloud-based PMS, etc. Strong understanding of networking, servers, cybersecurity, and database systems. Ability to handle multiple tasks and respond quickly to technical emergencies. Good communication and interpersonal skills. Strong organizational and documentation abilities.
Job Types: Full-time, Permanent

Pay: Up to ?24,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person