Job Description

IT Manager (Remote)

Job Type:

Full-Time

Work Location:

Remote

Industry:

Healthcare / Mental Health Services / IT Operations

About Us

Footprints to Feel Better is a fast-growing mental health organization serving diverse communities across the U.S. Our technology infrastructure must be

secure, reliable, and well-managed

to support clinicians, staff, and clients every day.

We are seeking a

highly skilled IT Manager

who can confidently manage systems, devices, security, and user access in a remote healthcare environment. This is a

hands-on role

requiring real IT experience, not just oversight.

Role Overview

As the

IT Manager

, you will be the backbone of our technical operations. You will own device setup, user access, system security, Microsoft 365 administration, monitoring tools, backups, and website/domain management.

This role requires someone who is

organized, security-focused, proactive, and comfortable handling multiple systems independently

.

Key ResponsibilitiesDevice & System Setup

Complete full setup and configuration for

Mac and Windows devices

Perform ongoing system updates, software installations, and maintenance Set up and manage

remote-access tools

for IT support

User Monitoring & Security (Veriato)

Install

Veriato

for new users Create, manage, update, and disable Veriato accounts Monitor system alerts and escalate security concerns as needed

Microsoft 365 Administration

Manage Microsoft 365 licenses for all staff Create, modify, and disable admin and clinical user accounts Purchase and track license usage Backup, archive, or convert departing employee mailboxes to shared mailboxes Manage

SharePoint sites, permissions, and storage

Manage Outlook configurations: Create shared and group mailboxes Assign and update delegate access Assist with inbox recovery and configuration

Email & Account Support

Support users with: Sending

encrypted emails

in Outlook Adding shared inboxes to Outlook Creating and managing Gmail accounts when required

Software & Platform Support

Troubleshoot and support:

TherapyNotes Dialpad Google Workspace Microsoft Office / M365 General desktop and business software

Website & Domain Management

Manage

GoDaddy domains

(DNS, renewals, routing) Manage

Wix websites

(editor access, updates, site health)

Security & Antivirus

Manage antivirus and endpoint security tools Oversee

Webroot

(or future security suites): Licensing Installation Alerts Updates

Password & Access Management

Maintain

secure centralized access documentation

Ensure immediate access removal during offboarding

Backup & Data Protection

Oversee cloud backups, SharePoint backups, and device backup policies Ensure data protection and loss prevention standards are followed

Equipment Inventory Management

Track laptops, chargers, headsets, and IT equipment Maintain accurate device assignment logs for all employees

What You Bring

Strong, proven

IT skills and hands-on experience

Experience managing

Mac & Windows environments

Solid knowledge of

Microsoft 365 administration

Experience with security tools, monitoring, and access control Strong troubleshooting and problem-solving skills Excellent documentation and organizational abilities Ability to work independently in a remote environment High attention to security, detail, and compliance

Preferred (Not Required):

Experience in healthcare or HIPAA-regulated environments Experience supporting U.S.-based organizations Familiarity with Veriato, TherapyNotes, Dialpad, Wix, or GoDaddy

Why Join Us

Fully remote role (India & Philippines) Critical leadership-level IT position Stable, long-term opportunity Clear responsibilities and ownership Mission-driven organization making real impact

How to Apply

Apply via

Indeed

with your updated resume.Shortlisted candidates will be contacted.

If you are a skilled IT professional who values structure, security, and ownership--this role is built for you.

Job Type: Full-time

Work Location: Remote