Job Description

At Aftershoot, we're building more than just AI tools; we're building a global community of photographers who spend less time behind their screens and more time behind the lens. Every feature we create, every update we ship, is designed to make post-processing easier, faster, and smarter for photographers around the world. From culling to editing to retouching. Our AI tools do all the heavy lifting, so photographers can focus on what they do best: capturing moments, telling stories, and creating magic.
We're a fast-growing, passionate team backed by over 30,000+ photographers and $10 M+ in ARR.
But we're just getting started. Our mission is clear: solve the biggest pain points in photography, and keep evolving with photographers who use our tools daily.
Let's create the future of AI in photography, together.
About the Role
We're looking for an IT & Tech Support Specialist who can own and manage all things IT at Aftershoot - from internet setups to laptop troubleshooting, asset management, and vendor coordination. You'll be the go-to person for ensuring smooth day-to-day IT operations and helping our team stay productive without tech roadblocks.
Responsibilities
IT & Tech Support
Coordinate with internet service providers (Tata, Airtel, etc.) for installation, maintenance, and issue resolution.
Manage internet escalations and report outages to vendors.
Ensure backup internet (secondary provider) is always active for business continuity.
Work with IT vendors for troubleshooting laptops, network, and software issues.
Provide quick first-level IT support to employees (remote and in-office).
Asset Management
Maintain records of company-issued laptops, chargers, and accessories (on Keka or other tools).
Track asset allocation (who has which laptop/accessory) and ensure accountability.
Handle asset collection during employee exits / laptop returns.
Coordinate repair/replacement of damaged laptops, chargers, and accessories.
Keep updated logs of warranty/AMC for all IT equipment.
Procurement & Setup
Source laptops, monitors, and other devices for new hires.
Coordinate with vendors for price negotiations and purchases.
Set up laptops with required software and security settings before handover.
Arrange broadband or network devices for office and remote setups.
General IT Administration
Manage email IDs, Zoom/Slack/Drive access, and other SaaS tools (if part of your role).
Ensure compliance with IT policies, security protocols, and data backup processes.
Suggest improvements to strengthen IT infrastructure and processes.
What We're Looking For
2-4 years of IT support or system administration experience.
Strong troubleshooting skills for internet, laptops, and software.
Ability to coordinate with multiple vendors and negotiate effectively.
Familiarity with IT asset management tools (like Keka, Jira, or equivalents).
Proactive, detail-oriented, and able to handle multiple IT escalations with ease.
Bonus: Experience with SaaS admin (Google Workspace, Slack, Zoom, etc.).
Why Join Us?
At Aftershoot, we move fast, build smart, and create impact. You'll be part of a small but high-energy team that values ownership, innovation, and efficiency. If you love solving IT problems and building smooth systems for people to work better - this role is for you.