Overview:
The IT Specialist, End User Support will assist in maintaining Windows and MacBook workstations, Windows and Unix/Linux based servers, database administration, provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personal requests for technical support. Document, track and monitor problems to ensure a timely resolution. Install software, printers, telephones, etc. Troubleshoot problematic PC issues and other duties as assigned. Serves as subject matter expert and/or top-tier (onsite) support. Will assist with onsite projects and systems installation and IT infra-structure build-out. Monitors IT Service desk request queues and responds to tickets and calls from Global and India employees as needed.
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