Job Description

SalesForce Techno Functional Support Professional At Itron, we\'re innovating the way utilities and cities manage energy and water around the world. We help our customers make the most of what they have. Our technology connects people, devices, and insights to better manage energy and water resources, all around the world. Itron is the leader in Gartner Magic Quadrant for Meter Data Management for more than Six Years. Are you looking for a new, interesting and challenging opportunity in a dynamic and changing IT support environment Itron is looking for Techno-functional Support Professional with Strong experience and knowledge in SalesForce,Apttus and CPQ related modules, to be part of our growing IT center in Bangalore, India. You will part of our global IT organization and will be joining a global, leading technology, remote support team responsible for resolving complex issues every day for internal customers. Itron IT provides support for all internal systems and applications issues in Itron. IT Operations team is responsible for providing remote support, including end-user support, business systems (e.g. Oracle EBS, Salesforce), Collaboration tools and systems, networking and systems management among many other technical services. The support provided by this team will have a global reach and support all Itron thousands of employees. If you\'re interested in a pioneering a challenging position with a great company, Techno-functional Support Professional role at Itron might be for you. Qualification / Skills Requirements Should have minimum 5 years of Salesforce techno functional professional holding experience working on complex and large salesforce implementations/support activities Experience of Apttus CPQ implementations as techno-functional, CPQ Design and Implementation Experience would be added advantage. Deep dive in Apttus CPQ & Salesforce.com architecture, capabilities, and constraints of the system. Should be able to support and resolve technical and functional queries raised by business users. Certifications: Salesforce is desired Strong sense of accountability, taking ownership of production issues, tasks, and responsibilities and resolving issues proactively Reliability, dependability, and strong motivation to respond to requests quickly and provide a user-friendly solution. Key Skills/ Keywords Apex, Salesforce Admin, SFDC Apttus CPQ Desired Responsibilities Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of simple, complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by Itron employees and users of Sales cloud/Oracle CRM. As Techno-functional Support Professional, you will perform functional, technical and maintenance activities to include but not limited to the following: Responding to functional assistance incidents from the business users, problem analysis and change implementation. Individual contributor as technical and functional consultant Guide Project team wrt solution/ approach and resolve technical queries/ challenges through workarounds Coordination with stakeholders for requirements and design technical-functional Solution/ Approach Provide Route Cause Analysis (RCA) to the recurring problems and resolution. Ability to debug the system for issues reported and provide clarity/work around to business users on the fix / gap identified. Contribute to building knowledge base for issue resolution and commonly asked questions/issues. Build automation and scripts to proactively identify issues, job failures and resolving those. Identify/modify standard/custom reports that are needed to produce Statutory, Management, Reconciliation reports and others. Flexible to work in night shifts. Education : BE, BTech, MCA MBA, MCom or equivalent from recognized University. Other qualifications with adequate experience may be considered. Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don\'t perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate\'s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [HIDDEN TEXT]. Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.

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