Job Description

Who we are



At MediaKind, we're reshaping the future of streaming video--and we're moving at incredible speed. Our cloud-native, agile technology enables customers to rapidly build, deploy, and scale premium streaming experiences, removing traditional barriers to innovation and growth.

We're on a mission to transform how the world watches video:

making every moment extraordinary, personalized and valuable for content owners and their consumers.

Here, you'll be part of a dynamic team that's redefining how media experiences come to life. Our award winning products simplify complex operations, enabling customers--from iconic sports brands to innovative broadcasters and content owners--to focus purely on storytelling, and growth. By replacing legacy complexity with cloud-connected solutions, we ensure speed, simplicity, and commercial transparency. You'll be joining a team that values practical thinking over buzzwords, and velocity over bureaucracy.

Beyond technology, our true strength lies in our people. We are committed to fostering a passionate community of creators, developers, and artists who love what they do. Together, we'll redefine the art of streaming.

If you're ready to build what's next in streaming--and do it with a team that moves fast, thinks boldly, and builds with intent--come make it happen with us.



Smart Hands IT Support Engineer - End User Computing

Department:

IT Infrastructure / End User Support

Location:

Onsite

Role Summary

The Smart Hands IT Support Engineer provides on-site, hands-on technical assistance for end-user devices and workplace IT infrastructure. The role involves troubleshooting, setup, maintenance, and coordination with remote support teams to ensure uninterrupted IT service delivery to business users.

Key Responsibilities

Provide on-site support for end-user devices -- desktops, laptops, docking stations, monitors, and peripherals. Perform hardware replacements, upgrades, and basic repairs following company standards. Support operating systems and application installations, including Microsoft 365, VPN clients, and collaboration tools. Handle incident and service requests raised via Ticketing system Manage user onboarding and offboarding -- device provisioning, AD account setup, and access rights coordination. Assist in network connectivity troubleshooting (LAN, Wi-Fi, IP, printer mapping). Maintain local IT inventory, asset tagging, and hardware lifecycle documentation. Perform periodic preventive maintenance and ensure compliance with IT security and patching policies - on Demand Coordinate with remote support, infrastructure, and security teams for escalations and issue resolution. Adhere to ITIL processes for incident, request, and change management.

Technical Skills Required

Strong hands-on experience with Windows 10/11, Microsoft 365, and Active Directory. Familiarity with device imaging, BitLocker encryption, and endpoint protection tools. Basic understanding of networking fundamentals (IP addressing, VLANs, DNS, DHCP). Exposure to SCCM / Intune / Endpoint Manager for device deployment and compliance. Experience with hardware troubleshooting and replacement for end-user devices. Knowledge of printing and peripheral setup, as well as remote access tools

Qualifications

Bachelor's degree in IT, Computer Science, or related field. 2-5 years of hands-on IT support experience in a corporate environment. Certifications such as Microsoft Modern Desktop Administrator (MD-102) ITIL Foundation preferred.

Soft Skills

Excellent communication and interpersonal skills. Strong customer service orientation and ownership mindset. Ability to manage multiple priorities and deliver within SLAs. Professional appearance and conduct in user-facing roles.

Here at MediaKind, we are dedicated to creating an inclusive workplace where we appreciate the unique skills, capabilities and perspectives that our people bring. We believe that diverse teams are better for our employees, customers and our business. Everyone's identity, background and life experiences add to the MediaKind story and we welcome all.

Our goal is to help increase diversity across the Media Broadcast industry, so we aim to make the recruitment process as accessible as possible. If you're excited about this position and think you could add value to MediaKind, please apply even if you believe your skills are not a perfect fit for the role. Should you require any reasonable adjustments to be made to our recruitment process please reach out to the Recruiter to discuss how we can support you.

To learn more about our Diversity, Equity & Inclusion initiatives visit: https://www.mediakind.com/life-at-mediakind/