It Services Specialist
Year Noida, Uttar Pradesh, India
Job Description
Contract type: Full-Time, Permanent Location: Noida JOB OVERVIEW We are seeking a highly skilled and dedicated IT Services Specialist to join our organization. As an IT Services Specialist, you will be responsible for providing technical support, troubleshooting, and resolving IT-related issues for our internal users. You will play a critical role in maintaining the efficiency and productivity of our IT infrastructure and ensuring a seamless technology experience for all employees. KEY RESPONSIBILITIES User Support
- To provide end-user support for Study Group systems at the location at which the role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members with issues and service requests.
- The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and software platforms but communication abilities and customer service skills
- To assist with support and maintenance of the Server, Networking, Storage and related back office infrastructure within the relevant region/location
- This role will assist with ensuring all core back office systems and infrastructure are working effectively and efficiently, conforming to global standards and security policies
- Urgently responding to alerts from monitoring systems may be necessary at times
- Assist with managing and implementing a range of IT rollouts, upgrades, and projects
- Assist with managing location based disk/tape backup solution
- Assist in delivery of projects as required by the IT Services Team Leader or IT Operations Manager
- Adhere to project management methodologies as set out by IT PMO
- Assist with on-time payment of IT related invoices by assisting with submission of coded invoices to finance or IT management in a timely manner as required
- Compliance to all relevant data protection, financial, taxation and legal requirements
- Compliance to all relevant education sector requirements
- Compliance to all Study Group policies and procedures
- Champion Study Group?s Corporate Social Responsibility and in particular Building Futures
- Comply with all IT policies and procedures
- Bachelor's degree in information technology, Computer Science, or a related field.
- Proven work experience of minimum 2 years as an IT Support Specialist, or a similar role.
- Strong technical knowledge of computer hardware, software, operating systems, and networking concepts.
- Proficient in troubleshooting and resolving IT-related issues in a fast-paced environment.
- Experience with desktop operating systems (Windows, macOS) and common office productivity applications.
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Job Detail
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Job IdJD3074359
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear