Job Description

Key Responsibilities:

1. Service Delivery Management:

Manage the delivery of IT services, ensuring timely and effective support for computers,desktops, printers, and cameras. Oversee incident management, troubleshooting, and resolution of hardware and software issues.

2. Team Leadership:

Lead and mentor the IT support team to ensure high-quality service delivery. Foster a culture of continuous improvement and professional development within the team.

3. Stakeholder Collaboration:

Collaborate with various departments to understand IT service requirements and align support strategies to meet organizational goals.

4. Inventory Management:

Maintain an inventory of IT assets including computers, desktops, monitors, printers, and cameras. Ensure all equipment is properly accounted for, maintained, and upgraded as necessary.

5. Performance Monitoring:

Develop and monitor key performance indicators (KPIs) to assess service effectiveness and identify areas for improvement. Prepare regular reports on service performance for management review.

6. Budget Oversight:

Assist in managing the IT service budget, ensuring cost-effective procurement and resource allocation for IT hardware and services.

7. Vendor Management:

Work with external vendors and service providers to ensure compliance with service level agreements (SLAs) and quality standards.

8. Training and Support:

Organize training sessions for staff on the effective use of IT equipment and services, ensuring all users are equipped with the necessary knowledge.

Qualifications:

Bachelor's degree in Information Technology preferrable, Computer Science, or related field. Proven experience in IT service management, specifically with desktops, printers, cameras, and other peripherals. Relevant certifications (e.g., ITIL, CompTIA) are a plus. Strong leadership, communication, and problem-solving skills.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Shift:

Day shift Fixed shift
Work Days:

Weekend availability
Work Location: In person