Job Description

ONLY APPLY IF MATCHES.

Key responsibilities:

? Allocate daily service and maintenance tasks to technicians based on priority and skill set.

? Ensure all pre-delivery checks, repairs, and maintenance are completed as per company standards.

? Coordinate installation and servicing of products (including CCTV, IT equipment, etc.) at customer

sites.

? Monitor the return process, ensuring all products are checked and serviced upon return.

? Track progress of each assigned task, following up with individual technicians to ensure timely

completion.

? Address and resolve any issues or delays promptly, escalating to management as required.

? Maintain a proactive approach to minimize service downtime and maximize customer satisfaction.

? Maintain comprehensive records of all service requests, ongoing tasks, completed jobs, and product status.

? Prepare and submit detailed daily, weekly, and monthly reports on service activities and team

performance to higher authorities.

? Document all customer feedback, service issues, and resolutions for continuous improvement.

? Regularly review service processes and suggest improvements for efficiency and quality.

? Ensure all technicians adhere to company protocols, safety standards, and quality benchmarks.

? Conduct periodic audits of service activities and product condition.

? Customer & Stakeholder Communication

? Liaise with customers for scheduling, feedback, and resolution of service-related queries.

? Coordinate with internal departments (Sales, Logistics, Inventory) for seamless operations.

Required Skills & Qualifications

? Graduate in any discipline (Technical background preferred).

? Minimum 3 years of experience in coordination.

? Strong leadership, organizational, and multitasking skills.

? Excellent communication and interpersonal abilities.

? Proficient in MS Office (Excel, Word, PowerPoint) and service management tools.

? Ability to work under pressure and manage multiple priorities.

? High attention to detail and commitment to quality.

Key Attributes

? Proactive and result-oriented approach.

? Strong problem-solving and decision-making abilities.

? Ability to motivate and manage a diverse team.

? Customer-centric mindset with a focus on service excellence.

? Integrity, reliability, and a positive attitude.

Job Types: Full-time, Permanent

Pay: ?240,000.00 - ?360,000.00 per year

Benefits:

Health insurance Provident Fund
Experience:

Technical support: 3 years (Required)
Work Location: In person