Job Description

Skill required:

Sales Operations - Sales Enablement

Designation:

IT Service Management Team Lead

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

Language - Ability:

English(International) - Advanced

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Transforming sales to become a future-ready and digital B2B revenue engine. Backend sales operations , maintaing and creating sales reports , dash boards Equip sales teams with the right content, training, and data to drive sales activity.

What are we looking for?

oIncident Management oKnowledge Management oProblem Management oStakeholder Management oService Quality Management oAbility to perform under pressure oAbility to establish strong client relationship oCollaboration and interpersonal skills oAbility to manage multiple stakeholders oStrong analytical skills Licensing & Billing Expertise - Volume Licensing, Customer Price Sheet policies Billing processes Credit and invoice adjustment workflows Understanding of provisioning errors, activation links, tenant remapping Policy controls for concessions and amendments SLA adherence and escalation protocols Root cause analysis (RCA) Ability to triage complex post-sales issues Clear written and verbal communication Coordination across multiple teams (Ops, Billing, Credit Services) Handling partner/customer queries professionally Strong Engish speaking skills

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of moderately complex problems o May create new solutions, leveraging and, where needed, adapting existing methods and procedures o The person would require understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor o May interact with peers and/or management levels at a client and/or within Accenture o Guidance would be provided when determining methods and procedures on new assignments o Decisions made by you will often impact the team in which they reside o Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture o Please note that this role may require you to work in rotational shifts




Any Graduation