Job Description

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Amazon Web Services (AWS)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and effectiveness of IT operations. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training and knowledge sharing sessions to enhance team capabilities. - Monitor service performance metrics and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS). - Strong understanding of cloud architecture and deployment models. - Experience with infrastructure as code tools such as Terraform or CloudFormation. - Familiarity with monitoring and logging tools like CloudWatch or ELK stack. - Ability to troubleshoot and resolve issues in cloud environments. Additional Information: - The candidate should have minimum 5 years of experience in Amazon Web Services (AWS). - This position is based at our Hyderabad office. - A 15 years full time education is required.
15 years full time education
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Skills Required