Job Description

Project Role :

IT Service Management Representative

Project Role Description :

Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :

Incident Management

Good to have skills :

Problem Management

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and effectiveness of IT operations. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training and knowledge sharing sessions to enhance team capabilities. - Monitor service performance metrics and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management. - Good To Have Skills: Experience with Problem Management. - Strong understanding of IT service management frameworks such as ITIL. - Experience in incident response and resolution processes. - Ability to analyze service performance data to identify trends and areas for improvement. Additional Information: - The candidate should have minimum 5 years of experience in Incident Management. - This position is based at our Gurugram office. - A 15 years full time education is required.




15 years full time education