Job Description

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world\'s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers\' technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today\'s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner. Position Summary The NCR Voyix IT Service Management (ITSM) Product Owner is responsible for managing the ITSM Processes surrounding Incident, Problem, Change, and Request management. The Product Owner will determine ITSM product evolution working with ITSM Champions across the organization to drive process and workflow improvement. They will also ensure consistency of Data and Compliance to the ITSM processes. The Product Owner will work directly with the Development team to prioritize enhancements including testing and ensuring proper training is provided with ongoing changes. Lastly, they will look to automate and optimize the ITSM processes to eliminate process failures and minimize manual touch points. Essential Functions, Responsibilities, and tasks may include: Manage the day-to-day execution of ITSM processes. Manage key relationships with peer roles such as CDMB and Knowledge Management Product Owners. Partner across the organization with change, incident, and problem champions. Identify issues with the ITSM processes and implement changes to improve. Provide on-process compliance metrics. Document enhancements in the form of user stories within Jira. Prioritize the Jira user stories related for development during sprint planning sessions. Manage/ maintain the quality of ITSM data within ServiceNow. Partner with NOW-Architect to address how new ITSM capabilities from ServiceNow are introduced to our user community. Document business processes and training materials for the ITSM processes. Convey those processes, provide training materials, and host training sessions as required to technical and non-technical user base. Establish Roadmap of opportunities for the next 24 months Perform ad-hoc data analysis as requested and provide both management and/or detailed level analysis results. Qualifications: BA/BS degree or equivalent work experience 5+ years of experience in ITSM Processes 5+ years of corporate work experience 2 years of experience using ServiceNow Demonstrated ability to lead others and to partner affectively across a large enterprise organization Ability to perform data analysis, correlate data from multiple sources and provide senior management with detailed analysis summaries Experience documenting processes, knowledge articles, and training materials Demonstrated ability to support and troubleshoot complex issues Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix\'s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes \'When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.\'

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