Job Description

Role Summary

We are looking for a Tech Delivery Manager to own end-to-end delivery of an AI-native omnichannel dialer and engagement platform.

This role sits at the intersection of engineering, AI, telephony, and product, ensuring predictable delivery across fast-moving, multi-stream teams.

The ideal candidate understands modern SaaS platforms, AI microservices, and real-time systems, and can drive execution without slowing innovation.

Key Responsibilities

Delivery Ownership

Own end-to-end delivery of technology initiatives across multiple teams Translate business goals into clear delivery plans, milestones, and execution rhythm Ensure commitments are met on scope, quality, timelines, and cost

Program & Sprint Management

Drive Agile delivery (Scrum / Kanban / Hybrid) across teams Plan and track:
o Sprint goals

o PI / milestone commitments

o Dependencies and risks

Ensure regular cadence: sprint planning, reviews, retrospectives, and status reporting

Stakeholder Management

Act as the single point of accountability for delivery Communicate clearly with:
o Business stakeholders

o Engineering Teams

o External partners/vendors

Manage expectations proactively; escalate risks early with solutions
Engineering & Quality Governance

Work closely with Tech Leads to ensure:
o Clean architecture

o Code quality and reviews

o Testing coverage (unit, integration, UAT)

o Release readiness

Ensure non-functional requirements are met:
o Performance

o Security

o Scalability

o Compliance (where applicable)

Risk, Dependency & Change Management

Identify delivery risks early and drive mitigation plans Manage cross-team and cross-vendor dependencies Handle scope changes with structured impact assessment and re-planning

Metrics & Reporting

Track and report on:
o Delivery progress

o Velocity and predictability

o Defect trends

o Release health

Provide clear, honest status updates--no surprises

Continuous Improvement

Improve delivery maturity, tooling, and processes Promote best practices across teams Help teams move from hero-based delivery to system-based delivery

Required Skills & Experience

Must-Have

12+ years of experience in technology delivery / program management Strong understanding of software engineering lifecycle Hands-on experience with Agile delivery frameworks Proven ability to manage multiple teams and parallel workstreams Strong communication, negotiation, and problem-solving skills
Good to Have

Experience delivering platforms, SaaS products, or AI-driven systems Exposure to microservices, cloud platforms, APIs, and data systems Vendor and partner delivery management experience Experience in regulated or enterprise environments (BFSI, healthcare, telecom, etc.)

Tools & Ways of Working

Jira / Azure DevOps / similar tracking tools Confluence / documentation tools CI/CD awareness and release coordination Comfortable working with engineering, product, AI, and infra teams

What Success Looks Like in This Role

Delivery is predictable, transparent, and trusted Teams are focused, unblocked, and accountable Stakeholders feel informed, not surprised Quality issues reduce over time The organization scales delivery without scaling chaos
Tech Stack of Product : Additional Information

Frontend

React.js Modular UI components WebSocket-driven real-time updates
Backend & Platform

Node.js (primary backend services) FastAPI / Python (AI & ML microservices) REST & WebSocket APIs Multi-tenant architecture
AI & Data

LLMs (Agent Assist, NBA, Summaries) RAG architecture (KM-RAG) MongoDB (AI data, transcripts, usage, analytics) pgVector / embeddings (where applicable) Prompt configuration via external config (not hard-coded)
Messaging & Streaming

Kafka / RabbitMQ (async events, AI usage, decoupling) Event-driven microservices
Infrastructure & DevOps

Cloud-hosted microservices CI/CD pipelines Environment-based configuration (.env) Observability: logs, metrics, alerts
Security & Compliance

JWT-based authentication Tenant isolation Audit logs & AI usage tracking Enterprise-grade access controls
Job Types: Full-time, Permanent

Pay: ?3,500,000.00 - ?4,000,000.00 per year

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person