Job Description

We are looking for an experienced

IT Resource - L2

to oversee and manage the IT operations. The ideal candidate must have

excellent communication and presentation skills

, a strong

engineering background

, and hands-on experience in

Mac and Windows environments, data security, IT infrastructure, enterprise wireless networks, network security, endpoint security, video conferencing, remote IT management, and troubleshooting

.

The candidate should also have expertise in

Office 365 administration, ITIL frameworks, ITSM tools, compliance, IT governance, and Data Loss Prevention (DLP)

. A minimum of

3

to 5 years of experience in IT Infrastructure management is required.

Key Responsibilities

1. IT Infrastructure & Operations Management

Manage and maintain

IT infrastructure

to ensure high availability, performance, and security. Oversee

Mac and Windows-based systems

, including installation, configuration, and maintenance. Administer and manage

Office 365

, handling user accounts, security settings, and integrations. Provide

hands-on troubleshooting and resolution of IT issues

related to hardware, software, and network performance.

2. Network Security, Enterprise Wireless & DLP

Implement and maintain

network security measures

, including firewalls, intrusion detection, and endpoint protection. Manage and optimize

enterprise wireless networks

, ensuring seamless connectivity and security. Deploy and enforce

Data Loss Prevention (DLP) solutions

to prevent unauthorized access and data breaches.

Diagnose and troubleshoot network, wireless, and security issues

to minimize downtime and ensure business continuity.

3. Endpoint Security & Remote Management

Implement and manage

endpoint security solutions

, including antivirus, encryption, and device access control. Monitor and maintain

remote monitoring and management (RMM) tools

to support IT operations. Ensure compliance with

endpoint security policies

, including patch management and remote work security.

Troubleshoot and resolve endpoint-related security issues

efficiently.

4. Video Conferencing & Collaboration Tools

Oversee

video conferencing infrastructure

, ensuring high availability and security. Provide

support and troubleshooting for video conferencing platforms

(Zoom, MS Teams, Google Meet, etc.).

5. Compliance, IT Governance & Data Security

"Having skills and knowledge in Compliance, IT Governance, and Data Security will be an added advantage".

Ensure adherence to

industry compliance standards and regulatory frameworks

(ISO 27001, GDPR, SOC 2, etc.). Implement

IT governance policies, risk management, and internal controls

. Conduct periodic

IT audits, security assessments, and compliance reviews

. Work closely with

legal, risk, and compliance teams

to align IT policies with business and regulatory requirements.

6. IT Service Management (ITSM) & ITIL Frameworks

Utilize

ITIL best practices

to enhance IT service delivery and incident management. Manage and operate

ITSM tools

(ServiceNow, Freshdesk, Atera, Jira Service Management) to streamline IT processes. Maintain documentation of

IT processes, incidents, and resolutions

for efficiency and compliance.

Hands-on troubleshooting of IT service issues

to minimize business disruptions.

7. End-User Support & IT Governance

Provide

technical support and training

to end-users on IT systems and security best practices. Diagnose and resolve

complex IT problems

, ensuring minimal impact on business operations. Establish and enforce

IT policies, procedures, and security guidelines

.

8. Vendor & Stakeholder Management

Coordinate with

third-party vendors

for IT support, procurement, and service agreements. Collaborate with internal teams and leadership to

align IT strategy with business goals

.

Required Qualifications & Skills

Bachelor's degree in engineering, Computer Science, or a related field

.

3 to 5 years of hands-on IT management experience

. Strong expertise in

Mac and Windows systems administration

. Experience in

Office 365 administration, network security, IT infrastructure, and IT governance

. Proficiency in

endpoint security, remote management, and enterprise wireless network management

. Hands-on experience with

video conferencing tools (Zoom, MS Teams, Google Meet, etc.)

. Knowledge of

ITIL frameworks

and experience with

ITSM tools

(ServiceNow, Freshdesk, Atera, etc.).

Proven troubleshooting and problem-solving skills

across IT infrastructure, networking, and security. Strong understanding of

compliance frameworks

(ISO 27001, GDPR, SOC 2.). Excellent

communication, presentation, and analytical skills

. Ability to

work independently and manage IT operations effectively

.
Job Types: Full-time, Permanent

Pay: Up to ?600,000.00 per year

Shift:

UK shift
Work Days:

Monday to Friday Weekend availability
Work Location: In person