Job Description

About us
DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!
Responsibilities
Ensuring success of DHL Fulfillment Network customers and warehouses by:
Steering project activities including IT integrations, process alignment, and operational readiness
Consulting customers and warehouses on Fulfillment Network (FN) operational and IT processes
Ensuring warehouses follow FN standards, tools, and implementation guidelines during preparation and rollout
Partnering closely with Product Management to highlight gaps and drive product improvements
Driving long-term sustainability and operational stability of delivered solutions
Leading and coordinating site enablements across the network
Supporting customers from contract signature to go-live by:
Performing User Acceptance Testing (UAT) in the Warehouse Management System (WMS)
Managing hypercare support and resolving post go-live issues in collaboration with internal teams
Overseeing Golden Transactions and implementation quality through validation and cross-checks
Training Client Success Managers (CSMs) and Customer Service teams on customer-specific processes
Leading customer-side resources and ensuring readiness for a successful go-live
Escalating within the customer organization when go-live timelines are at risk due to missing inputs or dependencies
Stakeholder Management
Managing and aligning cross-functional teams (IT, Sales, Warehouses, Run, Product Management, Customer Service, external suppliers) without direct authority
Requirements
Divisional Experience
Proven track record of working effectively in a highly complex global, regional, and local matrix environment
Extensive knowledge of Fulfillment and Last Mile Operations
Strong communication skills with solid customer-facing experience
Functional Experience
Process-oriented with a consultative and collaborative approach
Highly developed facilitation and influencing skills across all levels
Ability to manage own and outsourced work in an organized and methodical way, maintaining accurate records and reporting progress
Experience or strong affinity in IT, process management, and project management (e.g., working with WMS), along with strong mathematical and logical problem-solving skills

Skills Required