. This role offers an exciting opportunity for individuals with strong
communication skills
,
organizational abilities
, and a passion for managing IT projects. As an IT Project Coordinator, you will be responsible for ensuring smooth project execution by coordinating team efforts, maintaining clear communication with stakeholders, and using your
empathetic engagement
and
problem-solving
skills to manage challenges effectively.
Key Responsibilities:
Project Coordination
: Assist in the planning, execution, and monitoring of IT projects, ensuring that all deliverables are met on time and within scope.
Clear and Effective Communication
: Use
core communication skills
to clearly convey project goals, timelines, and deliverables to internal teams, stakeholders, and clients.
Stakeholder Engagement
: Build strong relationships with clients and stakeholders, using
empathy
and
rapport-building
to understand their needs and keep them informed throughout the project.
Sales-Oriented Coordination
: Collaborate with the sales team to understand project requirements, assist in
upselling
or
cross-selling
IT solutions, and support
sales pitch customization
for clients.
Negotiation and Closing
: Assist in
negotiation and closing
of project-related agreements with clients or vendors, ensuring that both technical and business requirements are aligned.
Risk Management & Conflict Resolution
: Identify potential risks, proactively address issues, and use
conflict resolution
skills to handle challenges that arise with clients or project teams.
Behavioral Insights
: Leverage
behavioral psychology
and
emotional intelligence
(EQ) to understand the dynamics of team collaboration and customer expectations, optimizing team performance and client satisfaction.
Process Efficiency
: Improve process efficiency by optimizing workflows, eliminating bottlenecks, and managing timelines effectively to ensure the timely delivery of projects.
Proactive Follow-Up & Communication
: Maintain ongoing communication with all project stakeholders, providing regular updates and addressing any concerns promptly.
Appointment Setting & Scheduling
: Assist in scheduling meetings and appointments with clients, vendors, and team members, ensuring all parties are aligned with project timelines.
Transaction Agility
: Maintain the flexibility to adapt to changing client needs or project scope and manage any alterations smoothly.
Advanced Analytical Skills
: Monitor project progress using
analytical skills
, identifying potential issues and making data-driven decisions to keep projects on track.
CRM & Sales Tools Proficiency
: Use
sales automation tools
,
CRM systems
, and other project management tools to track progress, document communication, and manage client expectations.
Resilience Under Pressure
: Maintain professionalism and a calm demeanor when faced with tight deadlines or unforeseen project challenges, demonstrating
resilience under pressure
.
Key Skills:
Core Communication Skills
: Strong written and verbal communication to ensure clarity and understanding across all project stakeholders.
Empathetic Engagement
: Ability to approach interactions with clients and team members empathetically, ensuring needs are understood and addressed.
Sales-Oriented Skills
: Understand the sales aspects of IT projects, contributing to client acquisition and relationship management.
Project Management
: Experience in coordinating IT projects, ensuring tasks are on schedule and within budget.
Negotiation and Closing Skills
: Capable of assisting in project-related negotiations, ensuring both technical and business expectations are met.
Conflict Resolution
: Ability to handle any internal or external project-related conflicts professionally and efficiently.
Behavioral Psychology Insights
: Using insights into human behavior to manage teams and clients more effectively, ensuring project success.
Proactive Follow-Up
: Consistent follow-up on project deliverables, client satisfaction, and team performance.
Process Efficiency
: Strong organizational skills to manage project timelines, resources, and tasks efficiently.
Emotional Intelligence (EQ)
: Ability to manage your emotions and navigate social complexities, ensuring smooth collaboration and client relations.
CRM & Tools Proficiency
: Familiarity with
sales tools
,
project management software
, and
CRM systems
to enhance project tracking and communication.
Advanced Analytical Skills
: Capability to analyze project metrics and data to improve outcomes and decision-making.
Qualifications:
Freshers
with a strong interest in IT project coordination or management are encouraged to apply.
Prior experience in
project management
,
IT services
, or a related field is advantageous but not mandatory.
Strong interest in technology, organizational skills, and communication.
This is a great opportunity for you to develop your skills in managing IT projects and growing within a dynamic team. If you have a passion for technology,
strong communication skills
, and an interest in project coordination, apply now!