Excellent communication, interpersonal, and relationship-building skills
Experience in customer service or relationship management
Ability to effectively navigate and mediate conflicts
Strong problem-solving and critical-thinking skills
Proficiency in project management and coordination
Bachelor's degree in business, communications, or related field
Experience with CRM software and processes is a plus
Develop & execute customer relationship management campaigns to increase customer loyalty
Analyze customer behavior and measure their impact on business outcomes to update strategies
Maintain smooth communication with customers and promptly reply to their queries
Respond and resolve customer complaints quickly and efficiently
Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
Run effective promotional activities to optimize sales growth and customer retention
Use existing customer data to gain new leads and potential customer
Understand previous customer attitudes to better engage current customers
Identify new and more cost-efficient communication channels with customers
Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
Notify admins and upper management about all the execution plans & required changes
The role of a CRM Manager is highly collaborative. S/he is the main string to keep the customers' demands and business activities aligned.
Industry
Information Technology & Services
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
Health insurance
Schedule:
Day shift
Monday to Friday
Morning shift
Supplemental Pay:
Quarterly bonus
Yearly bonus
Ability to commute/relocate:
Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 3 years (Preferred)
Customer service: 3 years (Preferred)
Language:
English (Preferred)
Work Location: In person
Expected Start Date: 15/07/2025
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