Job Description

IT Program Manager - Collection System - NBFC

Roles & Responsibilities :
- Ensure program goals and objectives are and remain aligned to the overall strategic objectives of the organization

- Set up the program and then managing it ensuring that it is performing according to the plan

- Program management throughout the program life cycle by planning the overall program and monitoring the progress on a daily basis

- Define the program governance (controls) and then management and oversight of the program's interactions with the program governance function

- Familiarity with organizational cultures and their processes

- Familiarity with project and program management methodology and techniques

- Engage all stakeholders

- Manage communication across all stakeholders

- Manage the program's budget

- Manage risks and issues and taking corrective measurements

- Coordinate the projects and their interdependencies

- Manage and utilize resources across projects

- Align the deliverables (outputs) to the program's outcome along with business change manager and

- Manage all program documentation

- Ability to find innovative ways to resolve problems or issues, systematically and effectively during the course of the program, such as optimizing and sharing resources across the program for obtaining benefits overseeing requirements and configuration management across components

Skills :

The program manager must have strong practical experience in managing large and complex projects. He or she must have the following :

- Must possess strong leadership and management skills

- Must possess strong communication skills to interact effectively with various stakeholders such as customers, sponsors, senior management, project managers, project team members, vendors, suppliers, and other program stakeholders

- Developing a program communications management plan to address the stakeholders needs and expectations and also to provide key information in a timely manner in the format designed by the requestor

- Must have an experience working as a project manager

- Must be strong in managing program's scope, time, cost, quality, human resources, communication, risk, procurements, and integration aspects

- Must also be strong in establishing program governance and program financial management i.e, budget management

- Ability to work with the wide range of individuals involved in program management to help them successfully complete their work and also to integrate the components deliverables into the program's end product, service and results with benefits

- Identification of stakeholders, getting an understanding of their needs and expectations, developing a stakeholder engagement strategy to support these stakeholders so that the stakeholder's expectations can be aligned with the program objectives and ultimately improve the overall acceptance of the program objectives.

- Home Loan domain experience is preferred then, BSFI domain.

- If a candidate has managed projects which involves Salesforce then, it would be added advantage.

- PMP certification will have an added advantage.