Job Description

Position Overview:

We are seeking a skilled and proactive IT Professional to manage and maintain the IT infrastructure for our call centre operations. The role involves ensuring uninterrupted server performance, system security, CCTV operations, and overall technical support to keep the workplace efficient and secure.

Key Responsibilities (KRAs):

Server & System Management Install, configure, and maintain servers, desktops, and other IT systems. Monitor server performance and ensure uptime of critical systems. Implement and manage server policies and backups. Network & Security Configure and maintain firewalls, antivirus, and security protocols. Monitor network traffic and ensure data security compliance. Troubleshoot connectivity issues and provide quick resolutions. IT Asset & Inventory Management Maintain an updated inventory of all IT hardware and software. Oversee procurement, allocation, and maintenance of IT equipment. CCTV & Surveillance Operations Monitor and maintain CCTV systems across the premises. Ensure proper recording, storage, and functioning of security footage. Coordinate with vendors for CCTV troubleshooting and upgrades. Technical Support Provide first-line technical assistance to staff and call centre agents. Troubleshoot system issues, software errors, and hardware breakdowns. Coordinate with external vendors for escalated technical issues.

Required Skills & Qualifications:

Bachelor's degree/Diploma in IT, Computer Science, or a related field. 1-3 years of experience in IT support, preferably in a call centre/BPO environment. Strong knowledge of servers, networks, firewalls, and CCTV operations. Hands-on experience in troubleshooting systems and network issues. Ability to work under pressure and provide quick resolutions. Strong communication and problem-solving skills
Job Types: Full-time, Fresher

Pay: ₹30,000.00 - ₹45,000.00 per month

Application Question(s):

Do you have experience in Server, Firewalls, Server Policy, System Inventory, CCTV operation etc? What was your last package?
Experience:

IT: 3 years (Required)
Work Location: In person