Job Description

About Us

At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That's why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.


Kohler is an equal opportunity employer. Along with competitive compensation and benefits, we offer something more enduring--a legacy built on bold innovation, creative excellence, and a deep commitment to our people and communities. Learn more about our culture and career opportunities at www.kohler.co.in/careers.


Our approach to hiring reflects our commitment to

Global Inclusion

. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.

IT Product Manager - ServiceNow SPM

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Key Responsibilities

Serve as ServiceNow SPM Administrator & Product Owner

Define and maintain the vision, strategy, and roadmap for ServiceNow SPM, ensuring alignment with business objectives and PMO governance.

Hands-On Administration of ServiceNow SPM

Perform day-to-day administration of the SPM module, including configuration, maintenance, troubleshooting, and optimization of workflows, forms, and dashboards.

Manage Platform Lifecycle

Oversee enhancements, upgrades, integrations, and performance tuning in collaboration with ServiceNow architects and developers.

Configure and Optimize Workflows

Align ServiceNow SPM workflows, templates, and reporting with Kohler's IPEC waterfall methodology (Initiate, Plan, Execute, Close) and PMO standards.

Data Integrity & Governance

Ensure accurate financial, resource, and project data through strong partnerships with PM Managers, Finance, and Resource Management teams. Maintain compliance with data security and governance policies.

User Enablement & Training

Own the onboarding process for Project Managers and stakeholders, including training, documentation, and best practices for ServiceNow SPM tools.

Requirements & Backlog Management

Gather and validate business requirements, prioritize backlog, and manage delivery using Agile or hybrid approaches.

Reporting & Analytics

Develop and maintain dashboards and analytics for portfolio health, financial performance, resource utilization, and executive reporting.

Adoption & Continuous Improvement

Monitor platform usage and user satisfaction; drive adoption and continuous improvement initiatives to maximize value from ServiceNow SPM.

Innovation & Best Practices

Stay current on ServiceNow capabilities, industry trends, and recommend innovative solutions to meet evolving business needs.

Experience

6 to 10 years

Mandatory Skills

ServiceNow Administration of SPM

Location

Pune, Maharashtra, India